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Express Matting Services Limited Return Policy

Returns

Subject to the right of consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000 (see Clause 13), we do not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering. In some instances, customers may benefit from special price discounts. Such goods are not returnable and may not be sold to other customers. Accordingly, orders for such goods cannot be cancelled and we can only return or repair goods where they prove to be defective and the goods are returned for repair or replacement. 

In the event that Express Matting Services Ltd, at its discretion (unless the Consumer Protection (Distance Selling) Regulations 2000 apply, see Clause 13), agrees to accept the return for credit of unwanted products, the goods must be returned with our prior written agreement within 14 days of delivery. The goods must be unopened and in perfect re-saleable condition All goods returned in these circumstances (except where the Consumer Protection (Distance Selling) Regulations 2000 apply, see Clause 13) will be subject to a 20% re-stocking fee of our sale price for the goods in addition to two way carriage costs (subject to a minimum of £10). Please ensure that the product(s) you have purchased are to your specification prior to breaking the manufacturer’s seals. This will avoid disappointment and the product(s) being rejected, should you wish to return them. 

You have the right to cancel within seven days of receipt of your goods. 

All items must be returned in the original packaging. If merchandise is defective or if you have received the wrong item, Express Matting Services Ltd will either immediately replace the item or issue a credit or refund within a few days once the merchandise has been returned to them.

It is the customer’s responsibility to ensure the safe return of the goods. Cost of returning goods are solely the responsibility of the customer.

Rubber Sheet and Rubber Matting rolls 1.4m wide x 10m are non-refundable as these are manufactured to order.

Classico & All Gym Flooring Rolls must be adhered to the floor using Mapei VS90 adhesive. No liability is accepted and warranty is void if flooring is not fitted by us or our recommended fitter or if any other adhesive is used.

Coloured yellow ramps are non-refundable as these are manufactured to order.

Neoprene & EPDM rubber sheets are non-refundable as these are manufactured to order to customers specifications.

Rubber Link Mats with Drainage Holes are non-refundable as these are manufactured to order.

Playground tiles 36inch x 36inch should be purchased in a single batch quantity. This is because one batch may not fit with another batch due to shrinkage. No liability is accepted if customers purchase mats in parts from various batches for same installation.

AntiFatigue Matting Rolls are non-refundable as these are manufactured to order.

Thickness: All materials supplied are +/- 0.5mm BMRA tollerence

We strongly recommend the use of flooring Adhesive with All thicknesses of Classico Rubber Gym Flooring rolls.

Rolls of Rubber Matting & Flooring are very heavy and should always be handled by 2-3 people.